The people who work the ground transportation desk are extremely unhelpful. I’ve witnessed and experienced their surly behavior. Once, on a clear day, a group of us had to wait nearly TWO HOURS for the shuttle, thanks to the GT people. At Christmas, I personally watched them verbally passengers. They make everyone take a number and then call those numbers at random or make people wait before calling a shuttle on one of the phones. Meantime, these employees are often talking to one another or on their cell phones, ignoring people who just want simple information. Unfortunately, if you want to take a shuttle or taxi from the airport, you have to deal with these lazy, uncooperative employees. I know the GT desk is the problem because I’ve called cabs and shuttles from the place I stay when I’m back in Philadelphia, and they’re always helpful and friendly and get the job done.

My advice for anyone going from the airport to Center City is to take SEPTA. You’ll get there much faster. If you’re not going to Center City, have someone pick you up at the airport. The GT desk is a joke.